Shipping
The shipment of products purchased through the e-commerce is carried out via BRT and DHL couriers and can be made worldwide, with the exception of the United Kingdom, Russia, and Ukraine. The service of order processing, packaging, and shipping will take place from Monday to Friday, during the company’s business hours. In case of purchases made over the weekend or during public holidays, order processing will take place on the next available working day.
Shipping Costs
Shipping costs vary depending on the destination country, the volume, and the weight of the package. The customer will be able to view the final shipping cost during the order checkout process.
Domestic shipping rates are €5.50 throughout Italy, including the islands. International shipping rates (including customs duties) are displayed during the checkout process. We invite customers to carefully check recipient details and monitor the shipment using the tracking link that will be sent by email once the order has been dispatched.
Delivery Times
Orders are processed within 24 hours following payment confirmation for the purchased products:
- – Within Italy, delivery takes place within 1 to 3 working days;
- – Within European countries, delivery takes place within 2 to 3 working days;
- – Outside of Europe, delivery takes place within 4 to 10 working days;
Possible delivery delays may be due to temporary product unavailability, courier service issues, or force majeure. Orders placed during holidays or weekends will be processed on the next available working day.
Delivery Attempt
If the delivery is unsuccessful due to the recipient's absence, a notice will be left and a second delivery attempt will be made. If the goods are not delivered within 15 days, they will be returned to the sender and the purchaser will need to place a new order.
Payment Methods
Product purchases can be made using credit card and PayPal payment methods.